1-ACCOUNT OPENING
FAQ
FAQs Menu
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1-ACCOUNT OPENING
- How do I sign up?
- I already have a profile in White Forex. How can I create a new account?
- What type of account should I choose?
- What leverage should I select?
- Can I open an Islamic-friendly account?
- Where can I find White forex customer agreement?
- I opened a trading account with White forex. What do I do next?
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2-PERSONAL AREA
- What is White forex Dashboard for?
- How do I sign in to my Dashboard Area?
- I forgot my White forex dashboard Area password. How can I restore it?
- How do I switch between accounts in my Dashboard area?
- How do I change my leverage?
- How do I switch my MT5 account to regular or swap-free?
- Where can I find all of my accounts?
- How can I hide an account I am not using anymore from my accounts list?
- How can I close my Personal Area?
- Can I have several Personal Areas?
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3-PERSONAL INFORMATION AND ACCESS DATA
- How do I change my email address?
- How do I change my phone number?
- I forgot my trading account password. How can I get a new one?
- How can I change my Personal Area password?
- How can I change my trading account password?
- How can I change my investor password?
- How can I restore or change my investor password?
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4-PROFILE VERIFICATION
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5-ABOUT WHITE FOREX
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6-TRADING CONDITIONS
- What is your spread? Do white forex offer fixed spread?
- Does spread change throughout the day?
- Do white forex have requotes?
- Do you have slippage on your platforms?
- Do you guarantee stop orders?
- Is it possible to lose more than I deposited? What if my account balance becomes negative?
- How does negative balance protection work?
- Do I need a certain amount of margin to open my order?
- My order was not executed correctly. What should I do?
- Do you have any commissions?
- What trading techniques and strategies can I use?
- Do you allow hedging, scalping and news trading?
- What is a price gap, and how does it affect my orders?
- What happens if I leave my order open overnight?
- Can I trade cryptocurrency at White forex?
- Can I trade commodities at white forex?
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7-TRADING ACCOUNTS
- What trading accounts do white forex offer?
- Do you offer demo accounts?
- How can I open a demo account?
- Why is my demo account deactivated?
- Why is my real account deactivated?
- Can I have multiple accounts?
- What account currencies do you offer?
- Can I change my account currency?
- Where can I find the access data?
- Where can I find access details for my trading account?
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8-TRADING PLATFORMS
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9-METATRADER 5
- How do I log in to MetaTrader 5 with my account?
- Why can't I log in?
- How do I open an order?
- What order types are available in MT5?
- How do I set Stop Loss or Take Profit?
- How do I close a position?
- Why am I unable to open an order?
- How can I check my trading history?
- How can I add EAs or custom indicators to MT5?
- How can I open a chart?
- How can I customise a chart?
- How can I add an indicator to a chart?
- How can I launch an EA?
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10-DEPOSIT AND WITHDRAWAL
- How can I deposit my account?
- When will the deposited funds be credited to my balance?
- How do USD/EUR exchange rates vary depending on the deposit method?
- Are my funds safe? Are your accounts segregated?
- I have submitted a withdrawal request. When will I receive the funds?
- Do you charge any fees for deposits and withdrawals?
- What is the maximum amount of deposits?
- How frequently can I make deposits or withdrawals?
- Can I submit a withdrawal request if I have open orders?
- Which currencies can I use to deposit my account?
- Where can I review my deposit and withdrawal history?
- How can I withdraw my funds?
- My withdrawal request status is 'pending'. What does that mean?
- Why was my withdrawal request rejected?
- Can I cancel a withdrawal request?
- I have not received the funds, even though my withdrawal has been processed. What should I do?
- Can I transfer funds between my real accounts?
- Are internal transfers instant?
- Do you charge any fees for internal transfers?
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11-INTRODUCING BROKER PROGRAM