10-DEPOSIT AND WITHDRAWAL

To make a deposit, log into your Profile, choose your primary account at the top of the page, and click New Deposit. Then, select the payment option you prefer, specify the deposit amount, and click Continue. Fill in additional information if required and confirm the deposit. All deposit methods available in your region are listed on the Deposit page.

In the case of bank transfers, all requests are processed within 1–3 hours during the working time of our Financial Department. The process is instant if you deposit via Crypto, Perfect Money, Visa or Mastercard.

When you deposit with Visa, Mastercard or Perfect Money using a currency other than USD, the payment provider will convert the deposit amount at their internal exchange rate and may charge additional transaction fees.
On our side, we do everything to provide our clients with the best rates for financial operations. We also don't charge any commission and cover the deposit and withdrawal fees applied by payment systems.

Per international regulations, we use segregated accounts to separate clients' funds from the company's balance sheets. This keeps your funds secure and untouched.

We usually process all requests within 1–24 hours. You will receive an email notification as soon as your request is processed.

We do not charge our clients any fees. Moreover, we also cover the deposit and withdrawal fees that third parties may apply. However, please be aware that some payment systems may introduce additional fees to operations on their platform, so look closely at third-parties customer agreements and other policies.

The deposit amount is unlimited, and the withdrawal amount should not exceed your free margin.

We do not limit the number of deposit and withdrawal requests. However, to avoid unnecessary delays in processing, we advise depositing (or withdrawing) the funds in one request and not splitting them.

You can submit a withdrawal request if you have open orders, trades, or positions. Please note that the free margin has to exceed the withdrawal amount you requested. If you have insufficient funds, the request won't be processed.

You can deposit any currency to our USD account to be converted per the official exchange rate at the moment of transaction. Note that you cannot change the account currency, but, if needed, you can always open a new account in USD. We don't charge any commission for deposits or withdrawals and keep our conversion rates among the best in the industry.

You can find transaction history page in your dashboard. Can see complete details there.

Please sign in to your Profile and press Withdraw on the right-hand menu. Verify your account if you still need to do it. If you are already verified, choose your account and enter the amount you wish to withdraw. Press Request, recheck the data you've provided, and then press Confirm if the data is correct. Note that your free margin must exceed the withdrawal amount. Otherwise, our Financial Department will not be able to process your request.

If your withdrawal request status says 'pending', it means it's in the queue for processing. We will notify you as soon as our Financial Department approves it.

There are two possibilities: some of the data you entered may have contained an error, or there may not have been enough free margin to process your withdrawal. You can check the exact reason for the rejection in the recent email notification we sent, fix the issue, and retry the withdrawal.

Yes, you can cancel a withdrawal request by contacting our live chat and can create a support ticket.

If you don't receive your funds for more than 24 hours, get in touch with our Customer Support. Usually withdrawal takes much less, but please note that if you withdraw using the Local Banks method, it might take us up to 24 hours to reach your bank.

Yes, you can create an internal transfer request on your Profile page.

  1. Choose the option transfer between accounts on the right-hand menu.
  2. Select the accounts to and from which you would like to transfer the funds.
  3. Enter the amount into the 'Amount from' field..
  4. Press the Request button and confirm your request.

Internal transfers are processed automatically and instantly unless they require manual processing by the Financial Department for security reasons. In that case, they will process your request within 1–3 hours.

No fees apply to internal transfers at white forex.