Check the last entry in the Journal tab to find out the exact reason.
• Invalid account means that the credentials you entered upon login were incorrect, including your account number, password, or the trading server. Double-check your access data and try to log in again.
• No connection to White Forex Server indicates that MT5 is unable to connect to the internet. Check if your internet is working, press the connection status icon, and select Network rescan. If the issue persists, please get in touch with our Customer Support.

There are several ways to open an order in the MT5 web terminal.

• Go to Menu Bar > Tools > New Order.
• Go to Market Watch, double-click or right-click on an instrument, and select New Order from the context menu.

After pressing New Order, specify the symbol, type of order and volume. Then, press the Buy or Sell button below.

• Press F9 on your keyboard or open the instrument's chart and press ALT+T to jump to one-click trading and open positions with pre-selected parameters directly on the chart. To do this, enable the One-Сlick Trading Panel. Go to Tools > Options and make sure One-click trading is ticked. The One-Click Trading Panel is also available in the Market Watch's Trading tab.

There are two general order types: market and pending in White Forex MT5 server.
• Market order is an order to open a position at the current market price.
• Pending order is an order to open a position once the price reaches a certain predefined level.

There are six types of pending orders.
• Buy Limit is an order to buy an asset at a price lower than the current one. Traders usually open it in anticipation that the asset price will rise after achieving a certain support level.
• Buy Stop is an order to buy an asset at a price higher than the current one. Traders usually open it in anticipation that the asset price will continue to rise further after breaking above a certain resistance level.
• Buy Stop Limit is a joint work of Buy Stop and Buy Limit, which traders use in anticipation of the asset price decrease before it continues to rise. First, you set the alarm for a price higher than the current one and specify the Stop Limit price. When the first price is triggered, a Buy Limit order is placed automatically.
• Sell Limit is an order to sell an asset at a price higher than the current one. Traders usually open it in anticipation that the asset price will decrease after achieving a certain resistance level.
• Sell Stop is an order to sell an asset at a price lower than the current one. Traders usually open it in anticipation that the price will continue to decrease after breaking below a certain support level.
• Sell Stop Limit is a joint work of Sell Stop and Sell Limit, which traders use in anticipation of the asset price increase before it continues to decline. First, you set the alarm for a price lower than the current one and specify the Stop Limit price. A Sell Limit order is placed automatically when the first price is triggered.

1. Right-click on the position where you would like to set Stop Loss or Take Profit.
2. Select Modify or delete.
3. Set the desired parameters.

Keep in mind that for a short position, you can set Stop Loss above and Take Profit below the current Ask price, while when modifying a long position, you should place the Stop Loss below and Take Profit above the current Bid price.

1. Find the position you want to close in the Trade tab.
2. Right-click on it and select Close position.
3. If one-click trading is enabled, MT5 will close the position immediately at the current price. If not, a Position window will appear. Confirm the closure by pressing Close.

• If you cannot open a New Order window and the New Order button on the toolbar is inactive, you have logged in with your investor or read-only password. Please log in with your trader password to trade.
• Inactive Sell and Buy buttons in the New Order window indicate that you've entered the incorrect order volume. The minimum volume you can trade is 0.01 lot, and the step is 0.01 lot. To open an order, correct the volume.
• A Not enough money message means that your free margin is not sufficient to open the order. To open an order, adjust its volume or deposit to your account to increase your free margin.
• A Market is closed message means that you're trying to open a position outside the instrument's trading hours. 

You can view your order history in the History tab of the Toolbox.
To open it, go to Toolbox > History. In case the Toolbox is hidden, go to View > Toolbox or press Ctrl+T on your keyboard.

You can also customise your trading history by symbols, volumes, time, positions, and orders. To do this, right-click any empty space in the History tab.

 If you have downloaded an EA or an indicator, go to File > Open data folder > MQL5 and copy the .ex5 file into Experts or Indicators folder. Your EA or indicator will appear in the Navigator window.
• You can also download EAs or indicators directly in MT5 via the Market tab.

• To open a chart, drag and drop a trading tool from Market Watch to the chart window.
• You can also right-click on a symbol and select New chart.

You can change periodicity, scale the charts and switch between chart types on the standard toolbar. If you want to change chart colours, add or remove Bid and Ask lines, Volumes or Grid, right-click the chart and select Properties.

1. Find your indicator in the Navigator window and drop it to the chart.
2. If required, modify the parameters in the pop-up window and press OK to apply the changes.

1. Drag and drop your EA from the Navigator.
2. If required, set the parameters and press OK to apply the changes.