You need to provide us with a document verifying your identity. It can be a passport, national identity card, or any other government-issued photo ID. The document must not be expired.
You should submit a picture of your ID through your dashboard and upload in profile section. When taking a picture, make sure that
Please do not edit the picture of your document before submitting it.
If you do not reside in the country that issued your primary ID, you need to provide an additional document from your country of residence. It can be a residence permit or any government-issued ID.
Profile verification allows us to make sure your information is valid. We keep your information confidential and use it solely to verify your identity. Verifying your profile helps us ensure your transactions are authorised and protect you against fraud.
We strongly recommend getting your profile verified before making your first deposit, especially if you want to deposit with Visa or Mastercard.
Please note that you can withdraw funds only after your profile is verified.
Verification usually takes just a few minutes. However, it may require up to 24 hours if we have a large number of requests or if you submitted your request overnight or at the weekend.
To help us approve your request quicker, please make sure you submit clear, distortion-free images of your documents.
We will send you an email when we complete your profile verification.
We use highly secure technologies to protect your data and financial transactions. Your Personal Area is SSL-secured and protected with 128-bit encryption, which makes your browsing safe and your data inaccessible to third parties.